Refund policy

Returns eligibility

Due to the nature of our products as sealed food items, we do not accept returns or offer refunds for change of mind.

You are entitled to a replacement or refund only if your item is faulty, damaged, or incorrect on arrival, in accordance with your statutory rights.

Faulty, damaged, or incorrect items

Please inspect your order upon delivery and contact us as soon as reasonably possible if:

• the item is defective or faulty,
• the item is damaged in transit, or
• you received the wrong product.

To report an issue, contact us at support@myklario.com

and include:

• your order number,
• a description of the issue, and
• clear photographs of the issue

We will assess the issue and, where appropriate, offer a replacement or refund in line with consumer law.

Refunds

Once we have verified the issue, we will process a replacement or refund immediately. Approved refunds are returned to your original payment method within 10 business days. Please note that processing times may vary depending on your payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@myklario.com

Statutory rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights in relation to faulty or misdescribed goods.